Help Desk

Overview

We can be the front line to your Customers – Worldgate’s help desk services support the mission critical systems which run a business.

Worldgate works in public education to ensure enterprise technologies are facilitating student achievement and quality instruction. Worldgate’s experience in help desk services provide Districts the confidence they need to run their schools. We are capable of building from scratch or supplementing existing production support models within the IT organization.

A help desk acts as the front line to your end customers and they contribute to the successful adoption of technologies within your culture. Highly functional help desks require a blend of proper staffing levels, developed service level agreements, efficient ticketing software, strong management and continuous training. Worldgate works with our clients to ensure these areas are supported and the help desk is providing high customer service.